Legal
Terms and conditions of use
Last updated: 2 October 2026
These terms govern the relationship between the provider of the sync.imode.si service and the client who uses the service for order analytics of its online store. By ordering or using the service, the client confirms that it agrees to these terms.
1. Definitions
- Provider — the provider of the sync.imode.si service.
- Client — a legal entity or sole trader that enters into a contract to use the service.
- User — a person given access to the application by the client (viewer or editor).
- Service — the web application for importing, analysing and exporting data about orders, products, customers and carts from the client’s online store.
- Client data — all data that the service imports from the client’s store.
2. Conclusion of the contract
The contract is concluded when the client confirms an offer or pays the first invoice. Before that, the client may send an inquiry through the website form; an inquiry is not binding.
The service is intended for businesses. These terms do not apply to consumer relationships.
3. Free trial period
The provider may set up a demo with the client’s own data, which the client can test free of charge for 30 days. There is no obligation to purchase during this time.
If the client does not choose a plan when the period ends, the provider closes access and deletes the imported data within 30 days.
4. Plans and prices
- Start — €30 per month including VAT.
- Growth — €65 per month including VAT.
- Custom — from €130 per month including VAT, final price on request.
The scope of each plan is described on the website or in the offer. The provider may change prices and will notify the client at least 30 days in advance. If the client does not agree with the change, it may terminate the contract before the new prices take effect.
5. Payment terms
The service is billed monthly or annually in advance on the basis of an invoice. Payment is due within 8 days of the invoice date unless agreed otherwise.
In case of late payment the provider may charge statutory default interest and, after a prior reminder, temporarily restrict access to the service until the obligation is settled.
6. Provider’s obligations
- Operates the service with the care of a diligent professional.
- Regularly imports data from the store at the agreed intervals.
- Protects the client’s data and uses it only to provide the service.
- Informs the client in good time about planned maintenance and major changes.
- Provides email support on business days, usually with a reply within one business day.
7. Client’s obligations
- Provides valid access to its store’s API and informs the provider of any changes.
- Keeps its users’ passwords secure and grants access only to authorised persons.
- Ensures it has a proper legal basis for its customers’ data and is allowed to have it processed.
- Does not use the service unlawfully or in a way that could endanger its operation.
- Pays invoices on time.
8. Service availability
The provider strives for uninterrupted operation of the service but cannot guarantee 100% availability. Interruptions may occur due to maintenance, issues with third-party providers or unavailability of the client’s store.
The accuracy of displayed data depends on the data returned by the client’s store. The provider is not liable for errors in the source data.
9. Intellectual property
The application, its design, code and content are the property of the provider. The client obtains a non-exclusive, non-transferable right of use for the duration of the contract. Client data remains the client’s property; the client can export it at any time.
10. Data protection
When providing the service, the provider acts as processor of the personal data of the client’s customers. Processing terms are set out in the “GDPR and data processing” document, which forms an integral part of these terms. The “Privacy policy” applies to website visitors’ data.
11. Limitation of liability
The provider is not liable for indirect damage, lost profit or business decisions made on the basis of the displayed analyses.
The provider’s total liability is in any case limited to the amount the client paid for the service in the 12 months before the damage occurred. This limitation does not apply to damage caused intentionally or through gross negligence.
12. Term and termination
The contract is concluded for an indefinite period unless agreed otherwise. Either party may terminate it in writing (including by email) with 30 days’ notice to the end of the billing period.
The provider may terminate the contract immediately if the client seriously breaches these terms or fails to pay overdue amounts despite a reminder.
After termination the client may request an export of its data within 30 days. The provider then permanently deletes the data.
13. Changes to the terms
The provider may change these terms. It notifies clients of material changes by email at least 30 days before they take effect. Continued use of the service after that date means acceptance of the amended terms.
14. Dispute resolution and governing law
The relationship between the parties is governed by the law of the Republic of Slovenia. The parties will try to resolve any dispute amicably; failing that, the competent court in Ljubljana has jurisdiction.
Send questions about this document to info@imode.si.